Prices are only visible after you're logged into your approved company account on Metro Restyling. This ensures you see the pricing, discounts, and catalogs assigned specifically to your business.

This usually happens when you're not signed into your approved company account. Log in before adding items to your cart to ensure your negotiated pricing is applied.

Previous orders placed before your Shopify B2B account was created may not appear in your order history. Only orders placed through your Shopify B2B account are automatically displayed.

If you need access to historical orders, our Customer Service team may be able to assist with migrating your previous order history to your account. Contact us, and we'll be happy to review your account and discuss the available options.

Most B2B accounts receive company-specific contract pricing, which typically cannot be combined with promotional discount codes unless otherwise specified.

If you'd prefer to use a promotional discount instead of your negotiated B2B pricing, you can place your order as a guest. Please note that guest checkout will use standard retail pricing, and your company-specific pricing, payment terms, and other B2B account benefits will not apply.

After you submit a B2B account request, our team reviews your information before granting access. Approval times may vary depending on the information provided.

If you haven't received your account invitation, it could be due to one of the following:

• Your request is still being reviewed.
• The email address submitted contains a typo or differs from the one you're using to sign in.
• The approval email was delivered to your spam or junk folder.
• Your company already has a B2B account, but your email hasn't been added as an authorized user.

If you believe you should already have access, please contact Customer Service. We'll be happy to verify your information, update your email address if needed, and resend your account invitation.